Welcome to Clefia Academy of Music. By enrolling and submitting payment, you acknowledge that you have read, understood, and agreed to the following policies.
These policies apply to all classes held at both studio locations in Chatswood:
- Suite 601, Level 6, North Tower, 1-5 Railway Street, Chatswood, NSW 2067
- Hoppipolla Program（P2, Ground Floor, North Tower, 1-5 Railway Street, Chatswood, NSW 2067）
1. Attendance & Minimum Class Requirements
Students enrolled in Clefia Academy of Music are required to attend a minimum number of classes per week as outlined in the timetable.
2. No Refund Policy
- No refunds will be issued once the term commences, regardless of circumstances such as illness, holidays, or changes in personal schedule.
- Cancellations must be made at least 24 hours in advance to be eligible for rescheduling.
- Late cancellations (within 24 hours) will be charged at the full rate unless in the case of emergency (e.g., sudden illness, injury).
- Maximum of 2 reschedules per term will be permitted with proper notice. After this, fees will apply and make-up lessons are not guaranteed.
- Excessive cancellations may lead to a review of the student’s enrolment, with recommendations to pause lessons or prioritise more consistent students.
3. Makeup Lesson Policy
- Missed classes may only be made up during School Terms or School Holiday of each term, subject to availability.
- Make-up requests must be submitted via text or call to the office at 0449 810 086 / 0488 899 668 and are subject to availability.
- Make-up lessons cannot be transferred to other students.
- Any unused make-up sessions cannot be carried into the following term.
4. Assumption of Risk & Health Acknowledgement
- Participation in music, dance, and physical performance classes carries inherent risks. By enrolling, you agree to participate at your own risk.
- Parents/guardians must ensure that students are in suitable health to engage in physical activity. Please notify instructors of any relevant medical conditions prior to participation.
- Clefia Academy of Music reserves the right to restrict participation based on health concerns or safety risks.
5. Uniform Requirement
- All students participating in Hoppipolla ensemble programs and concerts are required to wear the official Hoppipolla T-shirt to and from rehearsals and events.
- T-shirts ensure warmth, comfort, and a cohesive performance appearance.
- Details for purchasing uniforms will be provided after enrolment.
- Students without the required uniform may not be permitted to perform or participate in public appearances.
6. Photography & Media Consent
- By enrolling, you grant Clefia Academy of Music permission to use photographs or video footage taken during classes, performances, or events for marketing, promotional, and educational purposes, unless an explicit opt-out is requested by contacting 0449 810 086 / 0488 899 668.
- NO video recordings taken by parents during classes.
7. Instructor Adjustment & Contact Consent
- Students may receive verbal and physical corrections from instructors to assist with alignment, posture, and technique.
- If you or your child do not wish to receive hands-on adjustments, please inform the instructor in advance.
8. Student Conduct & Classroom Etiquette
- Punctuality is essential. Late arrivals disrupt the flow of class and are discouraged.
- Students are expected to show respect to instructors, peers, and staff at all times. Disruptive or disrespectful behaviour may result in dismissal without refund.
- Notebooks must be brought to every class.